How can I book a hotel room? Hotel reservations can be purchased at sycuan.com or by calling 619.445.6002.
What room options do I have? Sycuan has a variety of room options from standard king or double queen room to suites with views of pool and gardens.
What time is check-in and check-out? Check-in time will be 3:00 p.m. Check-out time will be 11:00 a.m.
What do I need at check-in? A valid form of photo ID and credit or debit card is required to check in to authorize for incidental room charges.
Do I need a credit card to book hotel room? A credit card is required, however nothing will be charged if cancelled per policy.
Can I cancel my reservation after booking? Reservations can be canceled at no penalty up to 48 hours before arrival date. Within the 48-hour period before arrival date, a fee of first night’s room & tax is assessed.
Can I use a debit card or pre-paid card? Guests can use debit cards upon check-in although refunds and authorization releases can take from 3-30 days depending on your banking institution. Guests cannot use pre-paid credit cards upon check-in but can use them to settle their bill at check-out.
What are my Club Sycuan benefits? Discounts are available to Elite, Diamond, Black and Freedom/First Responder Club members. Guests can book their exclusive discount by calling Room Reservations at 619.445.6002.
Can friends and family members use my club Sycuan benefits? Club Sycuan benefits are tailored to each guest and are non-transferable.
Can I bring my pet to stay in the hotel? Unfortunately, we do not allow pets. Guests can contact the hotel directly for local kennel information. If you travel with a service animal, we reserve the right to charge a penalty for any damages incurred during your stay.
Is the hotel non-smoking? Yes, the hotel is a non-smoking facility. Guests that violate the non-smoking policy will be responsible for a cleaning fee in the amount of $500.
How old do I need to be to reserve a room? To purchase a hotel room stay, you must be 21 years or older.
Is there any cost to park or valet? There is no charge for neither self-parking nor for valet services.
Is there a swimming pool/spa/fitness center? Sycuan will feature three pools, including a lazy river and adults only pool, equipped with swim up bars, cabanas, and pool chairs. Sycuan’s Spa Ritual is located on the lower level of the casino on your way to the pool and offers a wide variety of services, including massage and salon services. The fitness center is located adjacent to Spa Ritual.