Sycuan Casino Resort is dedicated to promoting responsible gaming, ensuring gambling remains a fun and an enjoyable activity. We believe gambling should not harm individuals or the communities they live in.
If gambling addiction affects your life or someone you know, please reach out to the California Council on Problem Gambling for support. Their service is confidential, at no cost and available 24/7/365.
The Problem Gambling Helpline • Call 1-800-GAMBLER or 1.800.426.2537 • Text ‘SUPPORT’ to 53342 • Chat with a Master-level or above counselor by clicking here
The California Problem Gambling Helpline has certified gambling counselors or licensed therapists to help individuals addicted to gambling. Regardless of your native language, there are translators for more than 200 other languages, including Spanish and Chinese, who are ready to help.
Individuals may request a hearing with the SGC regarding exclusions (i.e.: permanent, involuntary, voluntary, violations) or jackpot disputes twelve months after the effective date of the exclusion. Written requests must identify the basis for the exclusion or dispute and demonstrate intent to rectify the conduct. Include Full Name, Sycuan Club Card Number, Date of Birth, Current Address, Email, and Phone Number. The SGC will respond via USPS Certified Mail and email.
Subsequent communication will only occur if the SGC requires additional information to process the hearing request.
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